Conf call problems

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Conf call problems by Mind Map: Conf call problems

1. IT issues

1.1. sound

1.1.1. echo

1.1.2. clarity of the line

1.1.3. different volumes

1.2. tech doesn't work

1.2.1. people not seeing the screen

1.3. not everyone aware about how to use tech

1.4. connectivity issues

1.5. not common technology used

1.5.1. Mac vs X?

2. structure

2.1. purpose?

2.1.1. not necessary - a minutes could substite it

2.2. prep

2.2.1. agenda

2.2.1.1. no agenda sent

2.2.1.2. or too long and unstructure

2.2.1.3. or sent too late

2.2.2. exact duration

2.3. beginning

2.3.1. awkward silence on the beginning

2.3.2. not clear audience

2.3.2.1. someone was identified only on the end

2.3.3. moderator started talking too early

2.4. moderator structuring the call

2.4.1. sometime unstructured

2.5. ending

2.5.1. no wrap up

2.5.2. no follow up

2.5.3. exceeding time

3. attendee behavior

3.1. no show w/out excuse

3.2. loss of interest

3.2.1. people distracted

3.2.2. happy hour guy

3.2.3. HOW TO PREVENT

3.2.3.1. selection of people

3.2.3.1.1. right people

3.2.3.1.2. right amount

3.2.3.1.3. 30" safe, 45-60" when well prepared

3.2.3.2. involve them

3.2.3.2.1. questions

3.2.3.2.2. they make parts of the presos

3.2.3.2.3. work in groups

3.2.3.3. break the flow

3.3. people unprepared

3.3.1. didn't study the prep materials

3.3.2. they don't have the answers

3.4. communication behavior

3.4.1. people talking over each other

3.4.2. people cutting one another

3.4.3. someone not talking (or nobody's talking)

3.4.4. not being to the topic

3.4.5. people not talking to all

3.4.6. people being too loud & agressive

3.4.7. people chatting to one another in the room

3.4.8. people chatting using their non-ENG language

3.5. mute

3.5.1. not on mute when they should

3.5.2. on mute when they shouldn't

3.6. time management

3.6.1. people came late

3.6.2. people left early

3.7. background noise

3.7.1. coffee

3.7.2. dogs

3.7.3. children

3.7.4. cars & highway traffic

3.8. language

3.8.1. accents

3.8.2. difficult words

3.8.3. industry / company lingo