
1. A second definition of a dream is " a cherished aspiration, ambition or ideal"
1.1. with all that under my belt it probably sounds like I am "living the dream" right?
1.1.1. Middle: How I became who I am
1.1.1.1. Field qualifications
1.1.1.1.1. 5 plus years in customer serivce
1.1.1.1.2. Multiple customer service awards
1.1.1.1.3. 2 customer service of the year awards
1.1.1.1.4. Sales associate of the month
1.1.1.1.5. Voice of the Associate Team member 3 years
1.1.1.2. Classes taken
1.1.1.2.1. B.A Media communications
1.1.1.2.2. leadership and Organizational Behavior
1.1.1.2.3. Cultural studies
1.1.1.2.4. Sociology
1.1.1.2.5. Psychology
1.1.1.2.6. Many years of art classes
1.1.1.3. Design Background
1.1.1.3.1. All medium use artist at heart
1.1.1.3.2. Graphic design
1.1.1.3.3. Digital video and audio production
1.1.1.3.4. storytelling
1.1.1.3.5. web design
2. INTRO
2.1. Some of you in the room know me, but for those of you that dont let me tell you about myself and how I got to be where I am now, standing in this room speaking with you and where I want to be after this is done
2.1.1. First let me intorduce myself, my name is Kathleen Silva, but most of you know me by Kat.
2.1.1.1. Beginning: who I am
2.1.1.1.1. Personal Qualities
2.1.1.1.2. Strong leader
2.1.1.1.3. Versatile
2.1.1.1.4. Dependable
3. Relatable Information/story
3.1. We have all been there, new to the company and its our first week on the floor working with customers. Its an intimidating feeling, because THD world is so large and well known! Personally I started seasonal in the lot pushing carts and helping customers to their cars. Bottom of the totumpole, but hey at least it wasnt the over night crew!
3.1.1. There are two things when you are new that you start noticing employees saying
3.1.1.1. The first is don't create a "pumpkin patch". We all wear orange aprons, so when we stand in groups chatting it resembles a pumpkin patch!
3.1.1.2. The second things is when you ask another employee how they are doing more often than not they will respond with " living the dreaming".