BMC Remedyforce Integrations

BMC Remedyforce Integrations overview. Pentaho, OneLogin, Data handling, Out of the Box, SCCM, Cloudcoach.

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BMC Remedyforce Integrations af Mind Map: BMC Remedyforce Integrations

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2. SCCM

2.1. 2 - 3 days

3. asset core

3.1. 2 - 3 days

3.2. note Shiham said 5 - 8 days

4. pair with config mgt session

4.1. how structure

5. SEE SOW OPTIONAL EXTRACTS

6. pentaho vs one login

7. automated discovery tools

7.1. SCCM

7.2. BMC Atrium Discovery

7.2.1. ADDM

7.3. BMC FootPrints Asset Core

7.3.1. BMC BCM

8. pentaho vs one login

9. DATA into RF

9.1. via pentaho packages

9.1.1. is ETL tool

9.1.2. typically one way

9.1.2.1. scheduled data transfer

9.1.3. examples

9.1.3.1. BMC software

9.1.3.2. data from monitoring tool

9.1.4. drag and drop

9.1.4.1. no code

9.1.5. visual desinger

9.1.6. native and flexible for all big data sources

10. BUNCHBALL gamification

11. OTB integrations

11.1. BMC client management

11.1.1. native

11.1.2. set up from application settings in RF

11.1.3. what you can do

11.1.3.1. operational rules can be linked to a specific task

11.1.3.2. may need approval to run an operational rule

11.1.3.2.1. based on approval process defined in BMC remedyforce

11.1.3.3. import and link client mgt devices from incident

11.1.3.3.1. can also view live snapshot of client MGT device

11.2. EMAIL

11.2.1. examples

11.2.1.1. bladelogic service automation

11.2.1.1.1. email to create change

11.2.1.1.2. or incident

11.2.1.1.3. when bladelogic finds compliance violations

11.2.1.2. BPPM - monitoring tool

11.2.1.2.1. sends email when an event has taken place for incident generation

11.2.1.2.2. proactive net performance mgt

11.2.1.3. End user Experience mgt

11.2.1.3.1. creates and assigns a RF incident when an alert is generated

11.2.1.4. integrate

11.2.1.4.1. Nagios

11.2.1.4.2. SCOM server

12. CLOUDCOACH proj mgt

12.1. use dashboard in RF

12.2. use cloudaction gantt chart

13. Bunchball Nitro

13.1. Gamification

13.1.1. incentivise agents to resolve tickets

13.1.2. earn points

13.1.2.1. answer incidents

13.1.2.2. create knowledge

13.1.2.3. for example

13.1.3. earn rewards from points

13.1.4. competition

13.1.4.1. between helpdesk

14. NOT BMC

14.1. may be OTB though

14.2. always one way upload of data into RF

14.3. Automated API web service calls

14.3.1. e.g.

14.3.1.1. auto create an active directory account or reset password based on status change

14.3.2. admin configures task or incident in RF to call external web services based on event

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