KEYS TO GOOD CUSTOMER SERVICE

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KEYS TO GOOD CUSTOMER SERVICE により Mind Map: KEYS TO GOOD CUSTOMER SERVICE

1. Give added value

1.1. The customer has expectations of the way in which he will be served, we have to try more than he expected.

2. Know the company

2.1. Since we want the client to love our company, we must know to show it to them.

3. Be kind and empathetic

3.1. Let's make the client feel comfortable and understood.

4. Always keep a smile

4.1. Customers must perceive that we feel comfortable with their presence, so our smile should never be missing.

5. Listen carefully to the customer

5.1. In this way customers will know that we care about them.

6. The engine of any company is the client, therefore, it is necessary to know these keys to guarantee their satisfaction.